Vanliga frågor & svar

Hej bästa tevän!

Tack för att du besöker oss. Vi har för tillfället stängt så det går inte att handla på sajten.
Vi jobbar för att hitta en snar lösning, tack för ditt tålamod och varmt välkommen åter!

Om du vill beställa Mighty Leaf's teer, välkommen att kontakta våra kollegor i UK som gärna skickar till Skandinavien. Se länken nedan, deras mailadress är: customerservice@mightyleaftea.co.uk www.mightyleafteas.co.uk

 

 

What is your tea pouch made of?

Our tea pouches are made from cornstarch.


Are the tea pouches compostable?

Mighty Leaf Tea Pouches are crafted from a totally reneable, organic material called polyactic acid (PLA). Our pouches compost in a commercial composting facility. Please check to make sure facilities are available in your area. The string and tag are also compostable and do not need to be removed before discarding. The cello wrap is made of NatureFlex that is totally bio degradeable. The foil wrap should in Scandinavia be placed in either the metallic waste or the waste that should be burnt.


Where are your teas from?

Our tea Estates are located in ChinaJapanIndiaSri LankaAfrica, and Taiwan.


Are all your teas organic?

No, only the teas that actually have the name Organic are organically grown and certified by USDA and IMO. Also the company Brandable AB that imports and sells Mighty Leaf in Scandinavia is certified according to the EU-Leaf. Organic Teas


Are your teas Kosher Certified?

Many of our teas are Kosher Certified. Please contact us for more information in you are unsure (many of our teas are labelled as Kosher).


Are your teas gluten-free?

Very few of our blends contain wheat, rye, barley, or oats, (one tea is Kyoto Rice, containing green tea and brown rice) so the tea itself is gluten-free. Our teas may also be processed in a facility that also processes gluten products, opening up the risk for cross contamination.


Do your teas contain any dairy?

The only teas that contain dairy are our Truffle Teas, some of which contain chocolate. Otherwise, our teas are dairy-free.


What is the shelf life of your teas?

Approximately 1 ½ to 2 years (18-24 months). Please note that this is the best before labelling, its not dangerous to consume tea that is older, but the quality might decrease with time. However several tea types are like fine wine, they grow better when they age, if aged / stored under the correct conditions. 


How much tea is in one tea pouch?

Each pouch contains 2.5 grams (0.08oz) The space in the tea pouch is designed to allow the tea leaves to expand fully and to develop their aroma and flavors.


How much water should I use for one tea pouch?

We recommend you use 14-16 oz of water per pouch.


What is the difference between cello wrap & foil wrap?

Most of the pouches in our 15 count retail boxes are packaged in clear cello over wraps, made from biodegradable and compostable wood pulp, so called NatureFlex, which allows you to see the tea pouches inside. The information about the teas is on the box. The tea pouches in our 100 count boxes are wrapped in foil and are shipped in a plain brown box. The foil packaging is photography based and also contains some information about that blend and our company on this wrap.


How should I store my tea?

Keep your tea in a dry and cool place. Keep away from the stove and do not store in the refrigerator or freezer. Also, keep away from other strong smell items. Oxygen, moisture, and foreign aromas are all enemies to the delicate subtleness of tea. It is important to store tea in an airtight container to protect it from exposure to light, humidity, and high temperatures. All packaging from Mighty Leaf are developed to protect the aromas and flavors intact. The zip lock bags are very practical as a container for your loose tea, please make sure to press out any excess air before closing the zip lock.


How many cups of tea does a 4oz bag of loose leaf tea yield?
Black tea yields approximately 35 – 40 cups (NOTE: 1 tsp per 12 oz/3.5 dl cup)

Oolong tea yields approximately 25 – 30 cups (NOTE: 1 tbsp per 12 oz/3.5 dl cup)

Herbal tea yields approximately 25 – 30 cups (NOTE: 1 tbsp per 12 oz/3.5 dl cup)

Green tea yields approximately 25 – 30 cups (NOTE: 1 tbsp per 12 oz/3.5 dl cup)


What is the difference between MLT and ML (Example: Green Tea Tropical & Green Tea Passion – are they the same?)

They have similar flavor profiles. As we expanded in the wholesale market, we developed ML Tea, a line of fine dining teas, to cater to high-end restaurants and hotels.
The most popular taste profiles are available in both the ML and Mighty Leaf Tea lines. However, there are some blends exclusive to each line. 
Although we developed ML for high-end, 5 Star restaurants and hotels, we wanted to make it available to consumers to purchase as well as the retail line. In Scandinavia we mainly focus on the MLT line.


What decaffeination process does Mighty Leaf use to decaffeinate its decaf teas?

We use a CO2 based process to decaffeinate our Earl Grey Decaf (sold in tea pouches). Two of the major advantages of the CO2 process are that it does not leave a chemical residue and has minimal effect on the flavor and beneficial compounds inherent in the tea. Please note that some caffeine always remain in the tea, ca 5 g / servering / tea pouch).


Where are the teas sold?

Our store locator appears on our website. Our company customers are mainly cafés, restaurants, hotels etc that serve Mighty Leaf. We are currently not specialized in retailing. Here on our website you can purchase everything we offer.


Can I change or cancel to my order?

Please contact our Consumer Customer Service Department at info@mightyleaf.se at your earliest convenience and before you send anything in return.


What is your return policy?

We want you to be satisfied with your order and we will gladly exchange or refund any tea items as long as the package is unbroken. Please refer to our Return policy. From December 24th – January 3rd, every year no shipping will be available from our website. We apologize for any inconvenience.


Why is your shipping charge so expensive?

As we are still a small growing company, we have one distribution center from which we ship product out, located in Mölnlycke, Sweden. Some larger companies may have several distribution centers that they ship from, using the closest distribution center to a particular customer, saving time and costs.


Do you ship outside the Scandinavia / the Nordic Countries?

Yes we do, but please e-mail us at info@mightyleaf.se before you place an order to a country outside Scandinavia / the Nordic countries.


Do you sell or share any of my personal information?

No, we do not.


Why do I have to give my security code from credit card?

It is an extra step to insure the security of our customers. All the card transactions are handled by Dibs (dibs.se), who is a very reliable and secure partner. They are the largest company in the Nordic countries that specialize in secure card transactions.


Do you have a catalog?

We use our website as our catalog.


Do you have gift certificates?

Not at this time.


Can I get some samples?

We offer at least two free sample pouches or loose leaf teas with every order.


Can I create my own samplers, use the teas I want?

Yes you can, we customize your Master Tea Pouch Sampler or the tea books (3, 6 or 9 units).


Do you have gift cards?

Not at this time.


Can I include a note to the gift recipient with my order?

Yes, we do offer one complimentary gift note per order. The message must be included during the order process either online or over the phone. Online, the message field is located in the shipping tab. A note to the gift recipient cannot be added after the order has been confirmed.




Mighty Leaf

Mighty Leaf Tea skapades med syftet återuppväcka traditionen att dricka te, göra den lättillgänglig för dagens moderna människor genom att erbjuda och utveckla teprodukter, banbrytande beträffande kvalitet och innovation.

Kontakta oss

info@mightyleaf.se

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